WHERE ARE YOU SHIPPING FROM?
All Jewelry is shipped from our showroom located in Fort Lauderdale, FL.
HOW WILL YOUR STORE PRODUCTS SYNC INVENTORY?
We provide a Google Sheet with all the Inventory items updated weekly. You may also login in your account and see the inventory for each item.
HOW LONG DOES IT TAKE TO SHIP THE ORDER?
Orders are shipped the same business day if placed before 2 PM EST, if after 2 PM EST the order will be shipped the next business day.
WILL I GET A TRACKING NUMBER OF MY ORDER?
Yes. After placing an order, you will receive a confirmation email with the tracking number from the shipping carrier. To track your order, visit the carrier’s website, enter your tracking number, and get real-time updates on the status of your shipment.
HOW LONG DOES IT TAKE TO DELIVER THE ORDER?
Orders take about 2 – 7 business days to be delivered, depending on the location and USPS transit time.
WHAT IS PACKED INSIDE EACH ORDER?
We pack the jewelry in a jewelry box and can insert an invoice (You Must Supply The Invoice). If you do not supply the invoice then we will not send an invoice in the package and only the jewelry item with the jewelry box will be shipped.
WHERE CAN I DROP SHIP JEWELRY?
We are currently only drop shipping jewelry in the USA market.
CAN I HAVE MY BRANDED INVOICE PACKED INSIDE EACH ORDER?
Yes, you can have your own invoice packed with each order if you email the invoice to Wholesale@JB-Jewelry.com If you send the invoice before 11 am, we will include your invoice or packing slip into the box.
HOW MUCH DOES THE SHIPPING COST?
We ship with USPS carrier and each order costs $4.00. There is an additional handling fee of $3.5 that covers the pick and pack of the order as well as the jewelry box.
HOW ARE RETURNS AND REFUNDS HANDLED FOR DROPSHIP ORDERS?
If you need to return an item, please contact us via email or call +1 877 796 6367. If your order falls within the returnable time period (30 days), we will provide you with a return label. Print and attach the return label to the package. Once we receive the returned jewelry items, we will inspect them and process a refund to the original payment method used. Please note that the return payment method cannot be changed.
HOW DO I BECOME A DROPSHIP CUSTOMER WITH YOUR COMPANY?
To become a dropship customer, you must first Create A Dropship Jewelry Account. Once your account is approved you will have access to view all dropship prices and be able to make orders.
CAN I USE MY OWN BRANDING OR PACKAGING FOR DROPSHIP ORDERS?
Absolutely! We support and encourage our drop ship partners to use their own branding or packaging for dropship orders. To proceed with this, just send us your packaging materials.
WHAT ARE MY WHOLESALE PRICES?
To view your wholesale prices, you must first Create A Wholesale Jewelry Account. Once your account is approved you will have access to view all wholesale prices.
WHAT IS THE MINIMUM ORDER QUANTITY?
The minimum order quantity, that is the total value of the items you select, is set at $200.
ARE THERE ANY SPECIAL REQUIREMENTS OR QUALIFICATIONS TO BECOME A WHOLESALE CLIENT?
No, the only requirement is to fulfill the Minimum Order Quantity (MOQ).
WHAT IS THE TYPICAL LEAD TIME FOR WHOLESALE ORDERS?
Our typical lead time for wholesale orders is prompt and efficient. Once your order is placed, we strive to ship it out the same or the next business day. After the shipment, the delivery timeframe usually ranges from 2 to 5 business days, depending on your location. We understand the importance of timely deliveries for our wholesale clients, and we work diligently to process orders quickly.
ARE THERE ANY RESTRICTIONS ON RESELLING YOUR PRODUCTS IN CERTAIN REGIONS?
No, there are no restrictions on reselling our products in any specific region within the USA. You are free to sell our products throughout the entire country without any limitations. Should you have any further questions or need assistance with expanding your reach or targeting specific markets, please don’t hesitate to contact our team.
IS THERE A RETURN POLICY FOR WHOLESALE ORDERS?
Of course! If you need to return an item, please contact us via email or call +1 877 796 6367. If your order falls within the returnable time period (30 days), we will provide you with a return label. Print and attach the return label to the package. Once we receive the returned jewelry items, we will inspect them and process a refund to the original payment method used. Please note that the return payment method cannot be changed.